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Corrections and updates
Editorial accuracy depends on readers spotting what has changed. When a review contains a factual error, a stale bonus figure or a promotion that no longer runs, the team will amend the page and mark the date of the revision. Reports of outdated information are checked against the operator's own published terms before any edit goes live.
Scope of editorial support
Questions about the content of a review, the scoring methodology, or the reasoning behind a particular verdict belong with the editorial team. The same applies to requests for clarification on how a game's RTP or volatility was assessed, and to reports of broken or misleading descriptions. These are answered directly.
Matters that concern a player's own account sit outside the editorial remit. Verification, deposit delays, withdrawal refusals, bonus eligibility and any dispute about a specific transaction are handled exclusively by the operator's customer support. The editorial team has no access to player accounts, no visibility of individual transactions and no authority to intervene in them.
This separation exists for a practical reason. Account-level problems require the operator to inspect internal records, confirm identity documents and apply its own terms to the case. A review site cannot perform any of those steps, and any attempt to relay account details through this channel would only add delay. For that reason, account, deposit and withdrawal enquiries are redirected to the operator, and the team will not act as an intermediary.
Response and handling
All correspondence receives a reply, though the time needed varies with the complexity of the query. Simple corrections are usually resolved quickly; disputes about the accuracy of a review may require several rounds of verification against the operator's published material. Every message is read in full, and no query is discarded without consideration.
Readers who contact the team about a specific casino should include the name of the operator and the page in question, so the relevant review can be located without unnecessary back-and-forth. Correspondence about responsible gambling, self-exclusion or age limits should be directed to the operator's support or to the relevant help organisation, as those matters require immediate action that an editorial team cannot provide.